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Quality Management Program

Crossland Medical Review Services is dedicated to providing and maintaining the integrity and quality of our independent medical reviews and examinations, to supplying excellent service to our clients and consumers, and to protecting the privacy and safety of our clients and consumers. Our quality goal is to lead the industry in reliability, integrity and customization of our services. We strive for both quality service and a quality product. 

    

Total Quality Management. 

"Total quality management is an integrative concept for continuously improving the quality of...services through the participation of all levels and functions of the organization to better meet the needs and expectation of  Customers."

( Evans, J (1994).Total Quality Management. American Management Assoc: New York.).

   

Crossland Medical Review Services maintains an ongoing total quality management program overseen by a quality management committee comprised of an inter-departmental group of employees. Every member of Crossland's staff share a commitment to and a responsibility for quality.