Privacy & Security
Protection Policy
Crossland Medical Review Services, Inc.
concerns the high value of our customers' privacy. In order to
provide superior service and to win our customers' trust, keeping
customer information and all related documents secure with a high
level of protection in our database servers is one of our major
commitments. Below are our promise and effort:
Technical
Control
1.
All customer information is stored in the
servers resided in our high secure server room with digital lock to
limit the access only to the authorized IT management
team.
2.
A high-level maintenance schedule is kept to ensure
the satisfactory efficiency and reliability of all IT equipments.
3.
A dedicated backup operator carries out daily backup
procedure to prevent from data lost and to keep valid backup copy
for any relevant use if needed.
4.
Microsoft ISA server and Symantec security
software are used for protecting our servers and workstations from
viruses, spy ware, and hackers. Powerful firewall and intrusion
prevention technologies automatically hide your desktops and laptops
on the Internet, and control all inbound and outbound connections.
In addition, all web related information is transmitted using secure
socket layer (SSL) encryption.
Management
Control
Our Top
Management Team takes part in designing the entire secure protection
policy. They periodically review the policy and the background
support in order to provide the most updated protection. Under their
supervision, all employees are ensured to follow the policy to
provide world-class customers services.
Privacy
Promise
1.
A high and strict standard of security and
confidentiality will be maintained to safeguard any information that
our customers share with us. We keep data under physical, electronic
and procedural controls that comply with governmental
standards.
2.
Even though our goal is to deliver outstanding service
to our customers, we only collect and use our customer information
as minimum as possible.
3.
We authorize our employees to use information about
our customer only as it pertains to the need and context of their job. Employees who
violate our Privacy Promise are subject to disciplinary action.
4.
Our customer information will not be exposed to any
non-related external companies unless we obtained our customers'
approval or as required and permitted by law.
5.
We will always maintain control over the
confidentiality of our customer information. We require companies
working for us to protect information. They agree to use it only to
provide the services we ask them to perform for us.
6.
We will not use or share - internally or externally -
personally identifiable medical information for any purpose other
than the services required and as permitted by law.
7.
Crossland will do our best to keep customers' files complete,
up to date, and accurate. With clear instructions from our website,
customers can safely and conveniently access their account
information.
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